I see dead phones
Sep. 12th, 2008 10:30 amSo. Ow, still.
Also, our home phone service is dead, again. This has happened about a dozen times in the past couple of months. No dial tone on either phone. Just... dead. We've got the Comcast package of cable, internet and phone, but only the phone is constantly dying. Since last night, I've spoken separately with three articulate, intelligent representatives who all believe that the main problem is shitty wiring in the house, which may be why the phones just keep dying randomly, and that's the reason they can't work with the modem over the phone. And they're booked until next Monday or Friday, which means that either Adam will need to figure out the wiring himself, or we'll have to wait a week before a service rep can come to the house. Because Adam won't be home until Monday and it may be too late for a service call then.
Thank gods for cell phones, you know?
I see absolutely no point in getting angry with Comcast. The representatives I spoke to were polite, kind, gentle, understanding, and concerned. It's not their fault that the service people are so booked. They admitted they couldn't do anything without my having full access the actual modem hookup. I admitted that I couldn't physically reach the modem, because my husband has it hanging from a wall behind a file cabinet. I can barely reach the main power cord, let alone look at the back of the modem. Even if I were to take the modem down and put it on top of the cabinet, I still am not tall enough to actually look at it. The second rep I spoke to, a sweet, lively man with a Southern accent, suggested that upon my husband's return home, we consider relocating the modem to someplace I can actually reach. *pokes Adam*
In conclusion: If you need to call me, call my cell phone. If you call my house you'll just get voicemail (I can access my home phone's voicemail from my cell).
Also, our home phone service is dead, again. This has happened about a dozen times in the past couple of months. No dial tone on either phone. Just... dead. We've got the Comcast package of cable, internet and phone, but only the phone is constantly dying. Since last night, I've spoken separately with three articulate, intelligent representatives who all believe that the main problem is shitty wiring in the house, which may be why the phones just keep dying randomly, and that's the reason they can't work with the modem over the phone. And they're booked until next Monday or Friday, which means that either Adam will need to figure out the wiring himself, or we'll have to wait a week before a service rep can come to the house. Because Adam won't be home until Monday and it may be too late for a service call then.
Thank gods for cell phones, you know?
I see absolutely no point in getting angry with Comcast. The representatives I spoke to were polite, kind, gentle, understanding, and concerned. It's not their fault that the service people are so booked. They admitted they couldn't do anything without my having full access the actual modem hookup. I admitted that I couldn't physically reach the modem, because my husband has it hanging from a wall behind a file cabinet. I can barely reach the main power cord, let alone look at the back of the modem. Even if I were to take the modem down and put it on top of the cabinet, I still am not tall enough to actually look at it. The second rep I spoke to, a sweet, lively man with a Southern accent, suggested that upon my husband's return home, we consider relocating the modem to someplace I can actually reach. *pokes Adam*
In conclusion: If you need to call me, call my cell phone. If you call my house you'll just get voicemail (I can access my home phone's voicemail from my cell).